Machine Learning Platform Transformation for Origin Energy

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Machine Learning Platform Transformation for Origin Energy.

About Origin Energy

Origin Energy is a leading Australian integrated energy company, with 4.2 million electricity, gas, NBN and LPG customer accounts. Through Origin’s joint venture Australia Pacific LNG, Origin supplies 30 percent of east coast demand and export LNG to customers in Asia. 

The Challenge

Origin was looking to move from their legacy machine learning platform to an open-source-based modern machine learning platform. As part of this engagement, they wanted a partner to demonstrate both the capabilities of the tool as well as its ability to generate value. Origin asked Amazon Web Services (AWS), a key technology partner, to recommend AWS partners who would be able to run the side-by-side comparison where ultimately Intellify was selected as the partner of choice. It was determined in the first engagement between Origin and Intellify that the best way to demonstrate the capabilities and value of Amazon SageMaker was to re-build 5 machine learning models that were in their legacy ML platform in SageMaker and assess the outcome, while training and upskilling Origin’s team on Amazon SageMaker. Over a period of 3 months, Intellify’s consultants worked closely with Origin’s data science team in an agile fashion to successfully build and deploy the machine learning models into production. A key differentiator for Intellify, and SageMaker, was the ability to combine state-of-the-art machine learning algorithms with interpretable machine learning allowing Origin to have highly accurate models that could be easily explained to the business enabling better adoption. 

The Solution

Intellify has worked with Origin Energy across several business units to help them make better business decisions and prove the value of machine learning. In this time, Intellify has partnered with Origin across its retail, LPG, and Integrated Gas business units through +10 projects that have resulted in outcomes such as customer-churn forecasting and being able to predict a customer’s cross-sell likelihood, customer-level demand forecasting, and pricing optimisation among others. The combination of Intellify’s data and machine learning expertise, Origin’s domain and business knowledge as well as a focus on upskilling and knowledge sharing have been critical success factors. 

Results & Benefits

Through this joint partnership, Origin has been able to become one of the leaders in applying machine learning across their organization in Australia. They now have a number of models running in production using a consistent Machine Learning Operations (MLOps) Framework built upon Amazon SageMaker. Their internal team of data scientists are now upskilled and enabled on how to best use modern machine learning platforms to explore, build and deploy machine learning models at scale.